Unisys Corporation has won a new five-year contract with KLM Royal Dutch Airlines to provide service desk and onsite services for the company's key locations at Schiphol airport and Amstelveen.
The implementation is designed to reduce the airline's IT service-delivery costs while improving end-user satisfaction, raising productivity by anticipating and pre-empting operational disruption, and driving greater innovation across the airline's IT and service desk infrastructure. KLM Royal Dutch Airline flies to more than 135 international destinations across more than 60 countries.
Unisys will support nearly 30,000 KLM Royal Dutch Airlines employees with a combination of 24/7 service desk support in Dutch and English; service request management; deskside support; special services for airline-specific IT equipment; installations; moves; adds and changes (IMAC); and logistics.
Unisys' onsite services will also include the support of more than 20,000 devices comprising desktops, laptops, iPads, monitors and printers and installing and maintaining mission-critical software for them.
More specifically, Unisys will provide support services tailored to suit KLM's exceptional service delivery offerings, including the mission-critical operational environments at the global KLM Operations and Control Center (OCC) and the KLM operational departments at Schiphol.
Olivier Houri, vice president and global head of Travel and Transportation, Unisys, said, "Unisys is very pleased to add KLM Royal Dutch Airlines to its growing portfolio of airline and aviation customers. Our services solution will help KLM Royal Dutch Airlines achieve its aggressive goals in improved operational cost and timely, efficient service to employees and passengers. Plus, the suite of services we are providing can scale to support the company's long-term growth plans".